Free shipping on all orders Australian Wide
Hello, please read below the important details you need to know.
We dispatch within 48 hours (Monday-Friday) excluding public holidays and of course dont forget Australia Post does not deliver on weekends.
Delivery generally takes place within 3-4 business days. We will provide you with a tracking number so that you can keep an eye on its whereabouts. Just be sure to check your spam/junk mail for emails until you place us on your safe list.
We supply one London Barbara box per order not per scarf.
If you leave an "Authority to Leave" on your delivery note that you are accepting all responsibility for your parcel once it has been left by Australia Post. London Barbara will not accept responsibility for any missing parcels left with your authority.
Our shipping services do not include insurance. If you want extra cover contact us at firstname.lastname@example.org to organise.
London Barbara does not accept any responsibility for items lost or damaged in transit by a third party carriers such as Australia Post. We will however work with you to cover lost or damaged goods that are covered by insurance.
We ship International orders via Australia Post service or DHL depending on location. Australia Post is not fully traceable whereas DHL will come with a tracking number.
Some countries may charge additional duties and taxes. All duties, including customs and import taxes are the responsibility of the customer and may be a government requirement of import. London Barbara has no authority of additional charges and will not be liable for additional costs. These costs must be covered by the customer.
Once your order is dispatched you will receive an email from us, from there International shipping can take between 7-10 days delivery time.
London Barbara will not take responsibility for any delays made to shipping by Australia Post or DHL, we will not replace items lost in transit unless the customer has selected and paid for insurance.
If you have any questions please drop us a line at email@example.com
We're sure you're going to LOVE what's inside your London Barbara box, but if for whatever reason you're not 100% loving it, please email us at firstname.lastname@example.org so we can sort out any issues quickly and as oainlessly as possible.
We offer 14-day exchange for an alternative product from the date of purchase if the item is unused with the original tags still attached and proof of purchase can be provided.
Unfortunately there is no return or exchange on sale items.
If you do need to make exchange, be sure you do within 14 days from the purchase date. Normally, you will need to cover the return mail costs along with the original shipping charges. Once we have received your parcel, we'll send you a confirmation email and process your exchange. London Barbara is not responsible for parcels lost or damaged in transit, we recommend you return with a service that provides tracking and insurances.
Any taxes, customs or duties payable for International exchange will need to be paid for by the customer, London Barbara is not liable for return shipping fees.
Our London Barbara team take every bit of care when picking and packing your order. Each item is individually assessed to ensure it meets our quality standards. It is important to note that all our scarves are hemmed by the premium technique of hand rolling so there may be some slight imperfections, this however is not deemed as fault.
All orders are quailty checked by a secondary person prior to dispatch. Should you for any reason believe you have received an item with a fault you will need to contact us at email@example.com so that our team can assess and determine approval. For any fault to be considered all original tags must be in place and the garment must be in original condition, free from make up stains, perfumes and oils.
SALES, DISCOUNTS AND COUPON CODES
Unfortunately there is no return or exchange on sales items.
Sale products may not include our Exclusive London Barbara Box.